DMV Releases Targeted PSAs, Addresses Advance Appointments and Online Services

Sacramento – This fall, the Department of Motor Vehicles is making a strong push to encourage advance appointments to further improve its customer service and customer satisfaction. Over the last five years, the department has made impressive strides in decreasing long wait times, increasing the availability of appointments and the number of services available online.

More Information

DMV is releasing a television and radio public service announcements this fall, to help educate customers about these services. Beginning today, these videos and radio spots will air statewide, with a particular emphasis in the Los Angeles area. The video is available to view on the DMV YouTube channel. The DMV YouTube channel also offers educational videos about safe driving, videos for teen drivers and answers to common DMV questions.

Core Facts

Although wait times are shorter than ever for appointment customers, there are still large volumes of customers not using the advance appointment system DMV offers. The DMV appointment system often has two-day or even same day appointments available. Customers can make their appointment online or over the phone in preparation for their upcoming service needs.
For more information about making an appointment, online transactions and the DMV, visit www.DMV.ca.gov or call 800-777-0133. Don’t waste your day. Make an appointment. Save Time! Go Online.

Videos

Quotes

“If customers make an advance appointment, they can often be in and out of a DMV field office in less than half an hour,” said DMV Director George Valverde. “Appointments can be made online 24/7, or through our Customer Call Center. It’s that easy.”

DMV Director, George Valverde

Company information

Don’t Stand In Line, Go Online! Doing business with the California Department of Motor Vehicles has never been easier. The DMV offers an array of services to customers 24 hours a day, 7 days a week through its Website including online appointments for written and drive tests; vehicle registration and driver license renewals, selection of personalized license plates, changes of address and payment of fees via secure debit transactions. Customers can also effect transactions by calling DMV customer service at (800) 777-0133.

DMV is a department under the Business, Transportation and Housing Agency. The DMV licenses drivers; maintains driving records; registers and tracks official ownership of vehicles and vessels; investigates auto and identity-related fraud; and licenses car dealers, driving schools, and traffic violator schools.

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1st October 2012